Not satisfied? We're here to help.
At Clara & Wren, your satisfaction comes first. On this page you'll find everything you need to know if you have a problem with your order or simply want to ask a question.
Ordered the wrong size?
No problem. Send us an email at support@claraandwren.com and include your order number. We'll help you find the right size or work out a suitable solution. In 9 out of 10 cases, we respond within 1 business day.
Questions about sizing?
Not sure which size is right for you? Feel free to email us at support@claraandwren.com. Include your measurements or your usual clothing size so we can help you as quickly and accurately as possible.
Damaged item or quality issue?
Did you receive a damaged or defective item? Please contact us as soon as possible. Send an email to support@claraandwren.com with:
- Your order number
- A brief description of the problem
- A photo of the item in question
The sooner you get in touch and include a photo, the sooner we can find a suitable solution for you.
Received the wrong item?
Did you receive the wrong item? Please contact us right away at support@claraandwren.com with:
- Your order number
- The name of the item you ordered
- The name of the item you received
- A photo of the item you received
We'll resolve this for you as quickly as possible.
General questions or other comments?
For any other questions or comments, you can always reach us at support@claraandwren.com. We usually respond within 1 business day and will help you as quickly as possible.
Right of withdrawal
Under the applicable European consumer protection rules, you have the right to withdraw from your purchase without giving any reason.
Important: The right of withdrawal begins the moment your package is considered delivered. This is the case when the track & trace status shows "Delivered". As long as your package is still in transit, the right of withdrawal cannot yet be invoked.